Get your money in just a few steps — it's easy and fast!
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Verify your identity
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Select payment option
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Enter account information
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Review payment information
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Receive payment confirmation
Trouble verifying your identity?
- Double check you entered your information correctly
- If your name has multiple forms (e.g. Sue vs. Susan), be sure to enter what's on the notice you received for claiming this payment
Error with your account information?
- Debit card: Use a Visa, Mastercard or Discover (Prepaid cards are not accepted)
- Bank account: Double check your bank account and routing information is correct
- Use an account that is open and in good standing and enter your billing address as it appears on your account
What information do I need to receive my payment?
- Debit Card Transfer - Card number, expiration date, security code, billing address
- PayPal Transfer - Username and password to log into PayPal
- Bank Account Transfer - Account (checking, money market, savings) type (personal/business), routing number, account number, billing address
What if I don't agree with the payment amount or don't want the payment to come to me?
- There is an option in the online payment center to decline a payment. After completing authentication, you can click Don’t send me this payment at the bottom of the payment selection screen. You’ll be taken to another screen where you can provide your claims representative insight into why you don’t want the payment. Your claims representative will receive a notification of the payment decline and take the appropriate next steps based on the explanation provided.
What if I’ve received an error message when entering my information?
- If you’ve received an error message after entering your payment information, review the information for accuracy. If you are sure the information entered into the online payment center is correct and matches what is in the claim file but are still receiving an error, try selecting another payment method.
- If you are unable to complete a digital payment a check will be issued and mailed to the payee’s address in the claim file.
How do I know I’ve successfully selected my payment method?
- After successfully completing your selection, you will receive a confirmation email which will contain the details of your payment method.
What if I’m unable to successfully complete my payment selection?
- If you are unable to successfully complete your payment selection, an error screen will appear advising a check will be generated and mailed to the address in the claim file. Please allow 7-10 days for mail time.
Need additional help?
Liberty Mutual Claims Department:
1-800-225-2467
